Contact centre 101
There’s nothing quite like attending a live event when it comes to discovering new ideas, technology, and best practice which can help you with your latest project. If you were unable to get away from the office, want to re-visit a session that you enjoyed, or stay up to date with the latest insight from your industry this eBook is will do the job.
The “Contact Centre 101” eBook covers topics including:
- Engage with Your Customers in a Digital World
- Seven Top Trends in Customer Contact Centres
- How Artificial Intelligence is Shaping the Future of Contact Centres